Contact Us

Do you have any questions or feedback? We would love to hear from you! Please
contact us via the contact form below, email or phone. Our dedicated team is
here to assist you and provide the information you need. Your input is valuable
to us as we strive to enhance your experience. We will make every effort to respond to you promptly and look forward to assisting you.


How do I contact you?

For a free, no-risk estimate and to learn more about our services, you may either fill out our online contact form available on our website, or call/text us at (269) 367-2777.

After an in-person visit to your property, we work with you to create a personalized schedule that meets your specific needs.

Our professional, uniformed, insured, and bonded specialists arrive at your home, leaving you with a clean, sanitized, and welcoming environment.

What additional services do you offer other than cleaning?

We are committed to providing an exceptional experience that surpasses the standard. We offer personalized services such as:

Errands - Grocery Shopping Including Delivery and Put-Away

Entertaining Services - Party/Event Set-Up, Charcuterie, Decorating

Home Management - Home Watch, Indoor/Outdoor Potted Plant Care, Trash-To-Curb, Home Staging

Holiday Services - Decorating, Tree Purchase/Set-Up/Decorate/Take-Down

If you don't see a service that you would like done just ask. We will most likely be able to accommodate you.

When am I charged for my service?

Payment is due at the time of service. If you choose not to have a credit card on file with us, we ask that you leave a check on the kitchen counter. You may also coordinate an ACH (direct debit) withdrawal. If you arranged to pay with cash, please leave it in a sealed envelope addressed to "The Klean Solution." All prior balances must be cleared before your next service.

Do I need to be home for my cleaning service?

Many of our clients appreciate the convenience of having their homes cleaned while they are away so we are not disrupting their schedule. If you do not wish to be present during the cleaning process, please let us know. You may give us your door code, hide a key, or leave a key with us to maintain in a locked safe so we can access your home for your service.

Are cleaning supplies included?

We will bring the equipment and cleaning supplies to your home. We always use non-toxic supplies that are safe for your family, your pets, and pregnant or nursing mothers. We even allow you to choose which scent you would like us to use.

Are you insured and bonded?

Yes. We understand the importance of trust and reliability. We have taken the necessary steps to ensure that we are fully insured and bonded to safeguard both our clients and our staff.

What about pets?

Having pets of our own we understand that they are a significant part of your family. Their health and well-being are absolutely considered while providing our services. All of our products are safe, non-toxic, and eco-friendly. Please let us know if you have a pet, we would like to know their name(s). Our staff is trained to work around them. However, if they believe an animal is a threat, they are instructed not to enter a home. Please remember that pets may behave differently if a family member is not present. If you have any specific concerns or requests, please don't hesitate to contact us.

What if I need to cancel or reschedule my service?

We understand that unexpected circumstances may arise. We kindly request that you contact us at least two business days prior to your service. Cancellations with less than 24 hours advanced notice will result in a $50 cancellation fee.

What are your operating hours?

Our hours are Monday-Friday 8:00 a.m. to 5:00 p.m. We strive to accommodate your preference in service days. Because we do not set cleaning time limits, we will ask if you prefer a morning or afternoon service time. Due to the nature of the business and travel between clients’ homes, we have a 2-hour arrival window.

What services won't you provide?

We always aim to provide an exceptional experience, but there are some things we may not be able to handle.

- LCD/Computer Screens

- Animal Waste

- Chandeliers

- Infested Properties (rodents, bugs, etc.)

- Biohazard's (feces, blood, mold, vomit)

- Heavy Duty Soap Scum

- Hoarder Situations

- Service Clients with Animals that are a Danger to our Staff

- Moving furniture requiring 2 or more people

- High reaching areas inaccessible on a two-step ladder

- Paint Removal

- Wet Wiping Light Bulbs

- Nicotine Covered Surfaces

- Toy Room Clean Up

- Move Appliances that are Connected to Gas or Water

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